Frequently Asked Questions

Everything you need to know about shopping with Ackermans.

How can I track my order?

Once your order has been dispatched, you will receive an email and SMS with a unique tracking number and a link to our courier partner's portal.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached to be eligible for a full refund or exchange.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), as well as secure instant EFT payments and various buy-now-pay-later options.

How long does shipping take?

Standard delivery typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days in major metropolitan areas.

Can I return items purchased online to a physical store?

Yes, you can return your online purchases to any Ackermans retail store nationwide. Please ensure you bring your digital or printed invoice as proof of purchase.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.