Returns & Exchanges
At Ackermans, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. Whether you prefer to return in-store or via courier, we are committed to making your exchange or refund process as smooth as possible.
Check Eligibility
Ensure your items are unworn, unwashed, and still have their original price tags attached within 30 days of the purchase date.
Choose Your Method
Decide whether to bring your items back to any Ackermans store nationwide for an instant exchange or book a courier collection through our online portal.
Package Your Items
Place the items securely in their original packaging and include your printed invoice or digital order confirmation as proof of purchase.
Receive Your Refund
Once our team inspects the returned goods, your refund will be processed to your original payment method or issued as a store credit voucher within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing